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AI News

What just happened in AI, and why it matters.

Jun 10, 2026 · 3 min read

AI Agents Quietly Took Over Customer Support — and Almost Nobody Noticed

While everyone argued about AGI timelines, AI agents crossed a quieter threshold: they now resolve the majority of support tickets at hundreds of companies. Here's how it happened, and what breaks next.

May 28, 2026 · 3 min read

Open-Source AI Just Had Its Best Quarter Ever. The Labs Should Be Nervous.

Open-weight models matched last year's frontier on most benchmarks this quarter, and the download numbers tell an even bigger story. A look at what's driving the surge — and what it means for the closed labs.